Giving residents a voice


We’re recognised for our ‘exemplary’ engagement

We’ve been accredited by resident engagement experts Tpas (Tenant Participation Advisory Service), which means PCH has achieved industry recognition for another three years.

PCH achieved accredited landlord standard three years ago, when Tpas came and looked at all areas of the business and how we involve our residents to make sure that they have a very clear voice in delivering our services.

Tpas came back to check that we had moved on from three years ago, and we were described as being ‘exemplary’ for our work with communities, including community projects and our work to engage residents of Mount Wise Towers. Staff were asked to lead a workshop on bringing communities together at a Tpas conference, while Jenny Osbourne, chief executive, also visited Plymouth to tour some of our projects and present us with our accreditation award. 

Alice Potter, communities team manager, said: “We’re so pleased that the engagement, consultation and close working in the communities we carryout has been recognised by Tpas. They identified several areas of best practice including our In Touch magazine, our community projects and neighbourhood plans.

“I really want to thank staff so much as so many people helped to gather evidence and attend site interviews with Tpas. I’m really proud to work in an organisation where staff care, and want to make a positive difference to people’s live and the services we provide.” 

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